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Service Coordinator

Salary undisclosed

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Position Responsibilities

  1. SLA Review & Cost Monitoring:
  • Regularly review SLA base rates to ensure they align with company standards and market trends.
  • Timely update vendor agreements to reflect current terms, conditions, and pricing structures.
  • Monitor and track all cost base rates to ensure compliance with approved budgets and SLA terms.
  • Identify and address any discrepancies or cost deviations in vendor agreements.

2. Procurement Support:

  • Raise and process purchase orders (POs) for maintenance requirements and secure necessary approvals.
  • Source and procure spare parts, tools, and services required for maintenance and repair tasks.
  • Maintain inventory of critical spare parts to ensure availability for preventive and corrective maintenance.

3. Vendor & Supplier Coordination:

  • Liaise with vendors and suppliers to obtain quotations, negotiate pricing, and finalize orders.
  • Track and follow up on purchase requests, delivery orders, and invoices to ensure timely completion.
  • Monitor vendor performance and ensure compliance with service agreements.

4. Cost Management & Reporting:

  • Maintain detailed records of repair, maintenance, and procurement costs.
  • Conduct cost analyses
  • Prepare periodic reports on maintenance expenses and provide insights to management for budget planning.
  • Review Base rate

5. Record Keeping & Documentation:

  • Organize and maintain records of all POs, quotations, invoices, and maintenance logs.
  • Update databases with accurate cost and resource allocation information for tracking and auditing purposes.
  • Ensure compliance with company policies regarding documentation and financial records.

6. Operational & Team Support:

  • Collaborate with the maintenance team to ensure they have the resources needed to address repairs and preventive maintenance tasks efficiently.
  • Expedite urgent requests for high-priority maintenance issues.
  • Support the analysis and resolution of recurring issues by tracking patterns and providing datainsights.

7. Preventive Maintenance Coordination:

  • Assist in planning and scheduling preventive maintenance activities by ensuring the availability of parts and resources.
  • Track preventive maintenance tasks and costs to identify opportunities for efficiency improvements.