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- Ensure guests’ needs and expectations are met by providing an efficient and professional service.
- Lead by example by demonstrating exemplary professionalism.
- Attend to guests’ needs and complaints promptly and politely.
- Resolve all potential service failure issues.
- Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
- Supervise food and beverage service by directing and guiding subordinates.
- Attend meetings and briefings
- Submit monthly paperwork to and requisite forms from respective departments.
- Execute any duty that may be assigned from time to time by the Management.
- Minimum of 3-4 years of experience in Food & Beverage industry.
- Fluent in spoken and written in English and Mandarin (in order to attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.)
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Basic competency in Microsoft Office (Word, Excel and Powerpoint)
- Possess good initiative and leadership skills.
- Annual leave, MC
- EPF, SOCSO,EIS
- Medical Reimbursement
- Festive Gift
- Annual D&D
- Staff Discount
- Annual Bonus