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-Answer incoming calls, answer questions, and transfer calls to the relevant departments. -Providing proactive, courteous, and professional guest service by text and phone on a regular basis -Assume responsibility for every call, reply to inquiries, and provide outstanding customer service. -Handle and deliver voicemails, written notes, and faxes for both internal and external guests. -Proudly advertise the hotel's amenities and services, seeking ways to improve visitors' stays.