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Customer Service

RM 3,000 - RM 5,000 / month

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We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

Job Description:

  • Develop a basic understanding of the company's products or services.
  • Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
  • Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
  • Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
  • Assist in resolving technical issues by collaborating with relevant departments.

    Job Responsibilities:

    • Clear and logical thinking to effectively address customer needs.
    • Patience and excellent communication skills for handling various customer interactions.
    • Strong problem-solving skills with the ability to find practical solutions.
    • Basic knowledge of software tools and a willingness to learn and adopt new technologies.
    • Demonstrate excellent teamwork and collaboration skills.
    • Proficiency in both Mandarin and English (spoken and written).

  • High school diploma or equivalent (Bachelor’s degree is a plus)
  • Proven experience in customer service or a related field.
  • Excellent communication and problem-solving skills。
  • Ability to handle stressful situations professionally
  • Able to speak and write in Mandarin & English.
  • 5 Working Days and 10mins Walking Distance to LRT
  • Company Medical Insurance
  • Parking Allowance
  • Unlimited Tea and Snacks
  • Team Building Activities
  • Career Growth Opportunity