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Jobs or company...

Residents Manager

RM 3,500 - RM 4,000 / month
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Job Purpose:

To lead the operations, welfare, and student engagement activities within university-hostel residences. The Residents Manager ensures the safe, comfortable, and inclusive living experience for students, drawing on hospitality and hostel management expertise to support a vibrant residential community and student success.

Key Responsibilities:

Residential Operations & Management

  • Manage day-to-day operations of student hostels, ensuring a clean, secure, and well-maintained environment.
  • Oversee check-in/check-out procedures, room assignments, and occupancy tracking.
  • Coordinate with Facilities and Maintenance teams for repairs, refurbishments, and health/safety checks.
  • Monitor hostel supplies, furniture, utilities, and cleanliness with a proactive upkeep schedule.

Student Welfare & Community Building

  • Act as the first point of contact for student residents regarding hostel-related issues, conflicts, or concerns.
  • Support student welfare by ensuring access to emotional, academic, and disciplinary support channels.
  • Organize and support hostel activities, welcome programmes, and community engagement events (e.g. cultural nights, festive celebrations, sports activities).
  • Build a sense of community among diverse student groups and encourage peer support culture.

Policy Compliance & Safety

  • Enforce university housing policies, rules, and codes of conduct.
  • Respond to emergency situations and implement hostel safety protocols.
  • Conduct room inspections and audits in accordance with university housing policies.
  • Collaborate with Security and Health & Safety departments to ensure 24/7 student well-being.

Team Leadership & Supervision

  • Supervise residential staff, wardens, cleaners, and part-time student helpers.
  • Deliver training and briefings to team members on customer service, emergency handling, and residential care.
  • Foster a student-friendly culture across all team touchpoints.

Administration & Reporting

  • Maintain accurate records of occupancy, student incidents, maintenance requests, and disciplinary cases.
  • Prepare monthly reports on hostel operations, student satisfaction, incident trends, and improvements.
  • Manage hostel budgets, student deposits, and operational costs in coordination with Finance.
  • Support accommodation planning for peak periods (e.g. intakes, semester breaks, inter-campus transfers).

Key Requirements:Qualifications:

  • Bachelor’s Degree in Hospitality, Education, Psychology, Student Affairs, or related field.
  • Certification in hostel, dormitory, or facilities management is an added advantage.

Experience:

  • Minimum 4–6 years of experience in hostel management, student affairs, or hospitality operations.
  • Experience working with university students or young adults in a multicultural setting.

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Work Location: In person