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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

Customer Service Administrator - Johor

RM 3,000 - RM 6,000 / month
Checking job availability...
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Location : Senai, Johor.

RESPONSIBILITIES:

  • Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
  • Handle sample requests.
  • Manage customer stocking programs (VMI and Demand Pull) to position sufficient inventory to service the customers schedules and at the same time control inventory to an optimum level.
  • Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
  • Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
  • Involve in the implementation of any customer related program initiatives.
  • Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
  • Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
  • Forecast Planning
  • Coordinate with project leaders and factory planners on work prioritization according to delivery schedules
  • Plan, control and coordinate with factory planners on material deliveries to avoid building up of high stock inventory especially for end of life parts
  • Handle other ad-hoc projects as assigned by Manager.
  • Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.
  • Co-ordinate delivery with Logistics.
  • Liaise with Finance Dept for any account receivable discrepancies.
  • Liaise with IS for customer requirements such as barcoding and EDI.

JOB REQUIREMENTS:

  • Must have : good command of Mandarin and English.
  • Possess a Bachelor's Degree in Business Studies/Administration/Management or equivalent.
  • Minimum 3 years working experience in a customer service, order processing and planning function preferably in the Electronics Industry.
  • Familiar with MRP/ERP planning system preferably with MFG/Pro application.
  • Knowledge of Microsoft Excel and Words application.
  • Ability to work under pressure and adaptable to change.
  • Strong leadership and initiative.
  • Possess a pleasant personality.

Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Application Question(s):

  • How many years of experience do you have working as a customer service?
  • Are you familiar with MRP/ERP planning system ? If yes, How many years of experience do you have using the system ?
  • Can you speak Mandarin and English?
  • How much is your expected salary?

Work Location: In person