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Customer Service cum Admin

RM 2,200 - RM 2,700 / month

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Responsibilities

  • Coordinate appointments for medical examinations for insurance company clients.
  • Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. ·
  • Handle inbound and outbound calls.
  • Handle customer enquiries, emails and resolve problems.
  • To attend on any urgent request from clients regarding medical reports including email softcopy reports.
  • Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time.
  • Assist in overall administrative duties.

Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in the related field (Health Administration/Biomedical/Medical/Business Administration)
  • Required language(s): English, Bahasa Malaysia.
  • Previous work experience in customer service or administration in the medical/healthcare fields are an added advantage.
  • Have experience handling inbound and outbound calls
  • At least 1 Year(s) of working experience as Customer Service Executive or administration field
  • Preferably Junior Executive specialized.
  • Good interpersonal and communication skills.
  • Computer literate, familiar with Microsoft Office Application
  • Must be target driven and able to hit KPI's given
  • Must be able to multitask.
  • One (1) working Saturday per month.
  • Applicants should be Malaysian citizens
  • Available immediately

Why join us?

  • Permanent position
  • Near to public transport (LRT/MRT Ampang Park)
  • Competitive remuneration and benefits
  • Exceptional training and good career advancement
  • Medical & hospitalization coverage
  • Attendance Allowance
  • Childcare Allowance
  • Birthday token
  • Additional leaves: Wedding Leave, Compassionate Leave, Child & Senior Care Leave etc.
  • Allowances for Special Circumstances and Occasions - Maternity, Wedding, Funeral token

Job Type: Full-time

Pay: RM2,200.00 - RM2,700.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your notice period?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Required)