IT Field Service Team Lead
RM 4,500 - RM 5,000 / month
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Field Service Team Lead
Department: FSI
Responsibilities:
- To assist Field Service Manager in managing field service team to provide optimum customer services.
- Working with FSM to develop workflow for the field service team,
- Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
- Investigate, escalate, and resolve any issues resulting from substandard performance,
- Ensure company policies and procedures are followed by the team members,
- Conduct on the job training to field service employee as needed,
- Provide support and guidance to field service employee to ensure timely and quality customer services,
- Assist FSM in develop programs to improve technical and customer service skills of service employee,
- Address customer enquiries resolve issues and obtain customer feedback proactively,
- Identify and escalate employee concerns/complaints to FSM,
- Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
- Support service teams in achievement of service goals,
- Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Requirements
- Diploma, bachelor’s degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 2 years working experience with knowledge in_ IT infrastructure works,_
- Ability to work effectively both independently and in a team-based environment
- Effective English communication skills including verbal, written and presentation skills.
- Strong multi-tasking and administrative organizational skills.
Job Type: Contract
Pay: RM4,500.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person