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Customer Service Assistant

  • Full Time, onsite
  • Badan Pengurusan Bersama Prangin Mall
  • George Town, Malaysia
RM 1,700 - RM 1,900 / month

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  • Manage the Information Counter and exhibit excellent customer service skills in the course of duty.
  • Provide timely and accurate clarification and advice to inquiries from the public.• Perform paging and in-house announcement based on the standard guidelines and paging scripts.
  • Handle customers’ feedback and complaints
  • Receive incoming calls and make outgoing calls.
  • Ensure that proper housekeeping is performed on a regular basis so that the Customer Service Counter is clean and tidy at all times.
  • Assist in Marcom’s events as well as other promotional activities.
  • Perform simple administrative and clerical duties.
  • Candidate must possess at least a school qualification (SPM/STPM)/Professional Certificate in any field.
  • Preferably with 1 to 2 years working experience specializing in Customer Service or equivalent.
  • Possess a pleasant disposition and passion for service excellence.
  • Be proactive and attentive to details.
  • Good communication and interpersonal skills.
  • Knowledge of local dialects is an advantage.
  • Be able to rotate on shifts and work varied hours or days including weekends and public holidays.
  • Annual leave
  • EPF/SOCSO
  • Medical Leave