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Cloud Infrastructure IT Incident Management

Salary undisclosed

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We have a Urgent Requirement for Cloud Infrastructure IT Incident Management Seeking a highly skilled Cloud Infrastructure Engineer to join our team, specializing in Level 1 and Level 2 support and proficient in ITIL Incident, Problem, and Service Operations. In this role, you will be responsible for ensuring the stability and reliability of our cloud infrastructure and On-Prem Infrastructure (Data center services), promptly resolving incidents, and contributing to the continuous improvement of service operation processes. Requirements: • Emphasizes both the 3 years of specific experience in Cloud infrastructure and the broader 6+ years of overall IT experience. • Proven experience in Level 1 and Level 2 support for cloud infrastructure. • Strong knowledge of cloud platforms such as Azure. • Strong knowledge of cloud platforms such as Azure and ITIL – Service operations. • Hand-on experience in agile methods and the SAFe Framework. • Provide Level 1 and Level 2 support for cloud infrastructure-related issues, including incident resolution and service request fulfilment. • Respond to user inquiries, troubleshoot technical issues, and ensure timely problem resolution.