Customer Retention Specialist

We are looking for a Customer Retention Specialist for the Japan Region Responsibilities Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages. Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs. Supports in developing and executing comprehensive sales strategies for existing clients. Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings. Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies. Participates in training sessions to enhance sales techniques, product knowledge, and communication skills. Ensures that all sales activities comply with industry regulations and legal requirements. Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings. Education and Experience Required Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field supporting Japan market. Strong spoken and written in Japanese to liase with Japan counterpart. Working experience and knowledge in managing Japanese culture .