IT Residential Support (Immediate Hiring / 2 weeks notice)
RM 2,800 - RM 4,000 / month
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- Technical Support & Troubleshooting.
- Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.
- Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.
- Troubleshoot network issues such as W-Fi connection issues and VPN access.
- Maintain logs of support requests, resolutions, and recurring issues.
- Prepare reports on service performance, recurring issues, and suggested improvements.
- Ensure all interactions are friendly, professional, and responsive to resident needs.
- Manage expectations effectively and communicate technical concepts in a non-technical manner.
- Proactive Maintenance.
- Regularly update software, firmware, and antivirus systems for resident devices (where applicable).
- Assist in organizing and managing community IT resources such as shared printers or common-area computers.
Qualifications:
- Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).
- Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.
- Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.
Other Cert: ITIL
- Knowledge of remote support tools and basic troubleshooting methodologies.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
Working Conditions:
- May require public holiday and weekend.
- Monday to Friday follow staging working hour.
- Alternate Saturday half day follow schedule.
- Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person