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IT Residential Support (Immediate Hiring / 2 weeks notice)

RM 2,800 - RM 4,000 / month

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  • Technical Support & Troubleshooting.
  • Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.
  • Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.
  • Troubleshoot network issues such as W-Fi connection issues and VPN access.
  • Maintain logs of support requests, resolutions, and recurring issues.
  • Prepare reports on service performance, recurring issues, and suggested improvements.
  • Ensure all interactions are friendly, professional, and responsive to resident needs.
  • Manage expectations effectively and communicate technical concepts in a non-technical manner.
  • Proactive Maintenance.
  • Regularly update software, firmware, and antivirus systems for resident devices (where applicable).
  • Assist in organizing and managing community IT resources such as shared printers or common-area computers.

Qualifications:

  • Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).
  • Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.
  • Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.

Other Cert: ITIL

  • Knowledge of remote support tools and basic troubleshooting methodologies.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple tasks simultaneously.

Working Conditions:

  • May require public holiday and weekend.
  • Monday to Friday follow staging working hour.
  • Alternate Saturday half day follow schedule.
  • Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Work Location: In person