Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Helpdesk (Immediate Hiring / 2 weeks notice)

RM 2,500 - RM 4,500 / month
Checking job availability...
Original
Simplified
  • Act as single point of contact for users for all IT Incidents and Service Request.
  • Dealing with incoming incidents in a professional, courteous manner over the phone and via email.
  • Taking ownership of incidents and managing them in a logical and methodical manner.
  • Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
  • Provide Level 1 support on desktops and standard applications.
  • Log, track, follow up, update and monitor issues logged into SDP (ticketing system).
  • Conducting full and thorough diagnostics with the end-users to for first call resolution.
  • Ensuring all tickets are progressed and resolved within SLA – escalating to other internal and external teams as appropriate.
  • Managing incidents through entire lifecycle from single point of contact until resolved.
  • Proactively keeping the end-users informed of the progression update.
  • Diagnosing and resolving incidents to the end-users satisfaction.
  • Escalate and follow up Incidents and Service Request raised via SDP to Level 2 or Level 3 if they are unable to resolve via first call resolution.
  • To ensure all Incidents and Service Request raised via email are attended within 2 hours and calls within 15 minutes.
  • Trigger Incident Management Procedure as and when required.
  • Escalate the issues to other hardware/software vendors, if the issues are not supported by.
  • Liaising with authorized service provider on replacing faulty parts that are within warranty period.

Job Requirement

  • Candidate must possess at least Diploma/Bachelor Degree (Computer/Telecommunication) or equivalent.
  • Required language(s): Bahasa Malaysia/Mandarin, English
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
  • Possess relevant knowledge in Microsoft Windows Operating System, candidate who possess POS and Retail knowledge will have an added advantage.
  • A team player with can do attitude.
  • Customer service oriented.
  • Possess ITIL Certification will have an added advantage.
  • Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend jobs

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)