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Customer Service Executive - Normal Working Hours - CI03

Salary undisclosed

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Job Description: • Handling phone calls, live chats & emails. • Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty). • Validates and registers customer profiles in system. • Registers, handles, answers, and escalates customer complaints. • Provide general information about client products, technical support policies and licensing. (including websites for customer reference) • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. • Effectively communicates resolution to customer issues. • Verifies Product ID (PID) is valid to grant support only to legal clients • Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes. • Escalates issues outside of service boundaries or when resolution cannot be confirmed. • Minimum SPM or secondary school education qualification with at least 1 year of customer service experience. • Diploma or higher – fresh graduates are encouraged to apply! • Fluent in Mandarin (Simplified) and English (written/typing & spoken). • Basic knowledge of digital products. • Familiarity with technical support processes and tools.