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Customer Service (Tech- non-sales - Mandarin Speaking)-R

Salary undisclosed

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Job Description: - Handling phone calls, live chats & emails. - Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty). - Validates and registers customer profiles in system. - Registers, handles, answers, and escalates customer complaints. - Provide general information about client products, technical support policies and licensing. (including websites for customer reference) - Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. - Effectively communicates resolution to customer issues. - Verifies Product ID (PID) is valid to grant support only to legal clients - Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes. - Escalates issues outside of service boundaries or when resolution cannot be confirmed. Qualification: - Minimum SPM or secondary school education qualification with at least 1 year of customer service experience. - Diploma or higher – fresh graduates are encouraged to apply! - Fluent in Mandarin (Simplified) and English (written/typing & spoken). - Basic knowledge of digital products. - Familiarity with technical support processes and tools.