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CUSTOMER SERVICING MANAGER

Salary undisclosed

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Job Position & Description: • Client Servicing Manager • Act as a primary point of contact for clients from initial briefing through to post-event follow-up • Understand client goals, budgets, and expectations, and communicate these clearly to the internal team • Develop and maintain strong relationships with clients to encourage repeat business • Coordinate with internal departments (Creative, production, operations) to ensure timely and quality delivery of event elements • Manage timelines, deliverables, and budgets in line with client agreements • Attend client meetings, site visits, and event as required • Troubleshoot issues and ensure smooth onsite execution • Prepare post-event reports, gather feedback, and manage billing and account closure