
Team Leader Bilingual (English & Mandarin Speaker)
Salary undisclosed
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"Manage and guide the customer service team to effectively handle inquiries, complaints, and feedback via calls and emails. Ensure the team recommends suitable products and services in a timely and accurate manner. Maintain a positive, collaborative, and supportive environment within the team. Stay updated on products and services to ensure accurate information is shared with customers and the team. Oversee the updating of internal databases with customer feedback and interaction details. Collect, analyze, and share customer feedback with the team and management to improve service quality. Collaborate with other teams to resolve complex issues and improve service delivery. Provide coaching, training, and performance feedback to team members. Drive continuous improvement in team processes, performance, and customer satisfaction."