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HR IT Support Specialist

RM 2,500 - RM 3,400 / month

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Key Responsibilities:

Employee Onboarding & System Setup:

  • Install and configure Windows operating systems on new staff PCs.
  • Set up user accounts for email and file storage systems.
  • Install and configure Microsoft Office, other essential software applications, and required tools for all employees.
  • Ensure new employees have all necessary access to internal systems (email, file servers, etc.) and set up workstations according to company guidelines.

Daily IT Troubleshooting:

  • Provide ongoing technical support for staff by troubleshooting and resolving issues related to software, hardware, network connections, and system performance.
  • Offer timely assistance in resolving system errors, connectivity issues, and other IT-related challenges to ensure minimal downtime.

Account & Access Management:

  • Create, manage, and delete employee accounts for various platforms such as email, file storage, and internal software tools.
  • Implement and manage access controls to ensure employees have the necessary permissions while maintaining company security standards.

Remote Work Setup & VPN Configuration:

  • Set up and configure VPNs to allow employees to securely access internal systems and resources while working from home (WFH).
  • Ensure seamless remote desktop setups, allowing staff to access company servers and applications from their home computers.

Maintenance & Updates:

  • Regularly update software, including security patches, for all staff systems.
  • Monitor and ensure systems remain compliant with company security protocols, such as antivirus and firewall management.

Training & Guidance:

  • Provide staff with basic training and guidance on the use of internal systems, email, Microsoft Office, and other software tools.
  • Create and update user guides for common troubleshooting issues or software usage.

Qualifications:

  • Proven experience in IT support, system administration, or a similar role, ideally in a corporate HR environment.
  • Strong knowledge of Microsoft Windows OS, Office Suite, and commonly used business applications.
  • Hands-on experience with configuring and managing email accounts, file storage systems, VPNs, and remote desktop setups.
  • Ability to troubleshoot hardware and software issues effectively and efficiently.
  • Familiarity with network management and security best practices for remote work.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong organizational skills and attention to detail.

Preferred Skills:

  • Experience with cloud-based systems and remote work tools.
  • Familiarity with ticketing systems or IT helpdesk management.
  • Basic understanding of networking protocols and security best practices.

Job Type: Full-time

Pay: RM2,500.00 - RM3,400.00 per month

Schedule:

  • Monday to Friday

Work Location: In person