Project Logistics Customer Excellence Executive
Salary undisclosed
Checking job availability...
Original
Simplified
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.Your Responsibilities
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
- Minimum Diploma in Logistics or any field
- At least 3 years of experience in the freight forwarding or logistics industry.
Familiarity with handling complex shipments, such as heavy lift, oversized cargo, or break-bulk shipments. - Strong ability to resolve customer complaints and ensure high service standards.
- Proficiency in maintaining accurate data and documentation.
- Strong problem-solving and decision-making abilities.
- Excellent communication and teamwork skills.
About Kuehne+Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.