Checking job availability...
Original
Simplified
Job Summary
We are seeking a highly skilled Service Manager with 10 to 12 years of experience in IT Service Management and .NET technologies. The ideal candidate will have a strong background in Property & Casualty Insurance and will work in a hybrid model during day shifts. This role does not require travel.
Responsibilities
- Lead the IT service management processes to ensure high-quality service delivery.
- Oversee the development and maintenance of applications using ASP.NET MVC .Net Framework and ADO.NET.
- Provide technical expertise in ASP.NET Core Web API and SQL to support application development and maintenance.
- Ensure the efficient operation of .Net Core applications and troubleshoot any issues that arise.
- Collaborate with cross-functional teams to align IT services with business needs.
- Implement best practices for IT service management to improve service quality and efficiency.
- Monitor and report on service performance metrics to identify areas for improvement.
- Develop and maintain documentation for IT service management processes and procedures.
- Provide training and support to team members on IT service management tools and techniques.
- Ensure compliance with industry standards and regulations in the Property & Casualty Insurance domain.
- Manage stakeholder expectations and communicate effectively with both technical and non-technical teams.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Support the hybrid work model by coordinating remote and on-site activities effectively.
Qualifications
- Possess strong experience in IT Service Management with a focus on delivering high-quality services.
- Have extensive experience with ASP.NET MVC .Net Framework and ADO.NET for application development.
- Demonstrate expertise in ASP.NET Core Web API and SQL for backend development and data management.
- Show proficiency in .Net Core for developing and maintaining scalable applications.
- Have a solid understanding of the Property & Casualty Insurance domain to align IT services with business needs.
- Exhibit excellent communication and collaboration skills to work effectively in a hybrid work environment.
- Display strong problem-solving abilities to troubleshoot and resolve technical issues efficiently.
Certifications Required
- ITIL Certification Microsoft Certified: Azure Developer Associate Certified ScrumMaster (CSM)