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Technical Customer Service (Mandarin Speakers)

RM 4,000 - RM 4,800 / month

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Job Description:

- Handling phone calls, live chats & emails.

- Identifies customer requirements and routes them to the correct sales or technical specialist

- Validates and registers customer profiles in system.

- Registers, handles, answers, and escalates customer complaints.

- Provide general information about client products, technical support policies and licensing (Including websites for customer reference)

- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.

- Effectively communicates resolution to customer issues.

- Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.

- Escalates issues outside of service boundaries or when resolution cannot be confirmed.

Qualification:

- Minimum SPM or secondary school education qualification with at least 1 year of customer service experience

- Diploma or higher however fresh graduates are encouraged to apply

- Fluent in Mandarin (Simplified) and English (Written/Typing /Spoken)

- Basic knowledge of digital products

- Familiarity with technical support processes and tools

Job Type: Full-time

Pay: RM4,000.00 - RM4,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Required)

Expected Start Date: 04/21/2025