Technical Customer Service (Mandarin Speakers)
Job Description:
- Handling phone calls, live chats & emails.
- Identifies customer requirements and routes them to the correct sales or technical specialist
- Validates and registers customer profiles in system.
- Registers, handles, answers, and escalates customer complaints.
- Provide general information about client products, technical support policies and licensing (Including websites for customer reference)
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Effectively communicates resolution to customer issues.
- Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Escalates issues outside of service boundaries or when resolution cannot be confirmed.
Qualification:
- Minimum SPM or secondary school education qualification with at least 1 year of customer service experience
- Diploma or higher however fresh graduates are encouraged to apply
- Fluent in Mandarin (Simplified) and English (Written/Typing /Spoken)
- Basic knowledge of digital products
- Familiarity with technical support processes and tools
Job Type: Full-time
Pay: RM4,000.00 - RM4,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Required)
Expected Start Date: 04/21/2025