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Application Support- L2

RM 12,000 - RM 12,000 / month

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Job Type: Permanent

Job Location: Kuala Lumpur, Malaysia (On-site, 5 days a week)

Mandatory Technical Skills Required:

Skill : Description

Control-M : Experience in scheduling, managing, and monitoring batch jobs using

Control-M.

AS400 : Proficient in managing and supporting AS400 systems, including troubleshooting and job monitoring.

Mainframe : Expertise in supporting mainframe applications and systems, ensuring optimal performance.

Geneos: Familiarity with Geneos for monitoring and alerting for application and system performance.

Splunk : Experience with Splunk for log management, troubleshooting, and analyzing application logs.

Roles & Responsibilities:

Responsibility :: Weightage (%) :: Description

Application Support & Issue Resolution :: 35% :: Provide L2 support for application issues, including troubleshooting and resolving incidents related to AS400, Mainframe, and Control-M jobs.

Batch Job Monitoring (Control-M) :: 25% :: Monitor, manage, and resolve issues related to batch job schedules using Control-M, ensuring jobs are processed as expected.

System Monitoring & Performance :: 20% :: Use tools like Geneos and Splunk to monitor system performance, troubleshoot issues, and ensure uptime for critical applications.

Incident & Problem Management :: 10% :: Handle incident and problem management, ensuring timely escalation and resolution of critical issues.

Documentation & Reporting :: 10% :: Create and maintain operational documentation, reports, and knowledge base for support processes, including incident logs and resolution steps.

Job Type: Full-time

Pay: Up to RM12,000.00 per month