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Customer Service 客户服务

  • Full Time, onsite
  • Globalcare One Stop Solutions Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 1,700 - RM 2,500 / month

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Job Title: Customer ServiceOpen to: Fresh Graduates & Entry-Level Candidates

Location: MXB Tower, 179, Jln Klang Lama, 58100 Kuala Lumpur
- Salary up to: Rm2500

- Medical Claim

- Overtime Claim

- Medical & Annual Leave

Job Responsibilities – Customer Service Executive

客户服务执行员 – 工作职责

* Handle Customer Inquiries | 处理客户咨询

-Respond to customer queries via phone, email, and messaging platforms in a timely and professional manner.
通过电话、电邮和聊天平台及时且专业地回应客户咨询。

-Provide accurate information and resolve customer issues effectively.
提供准确的信息并有效解决客户问题。

* Document Management | 文件管理

-Sort, organize, and maintain proper documentation and filing systems. 整理、归档和维护文件记录系统。

-Ensure all documents are up-to-date and easily accessible. 确保所有文件保持最新并便于查找。

*Administrative Support | 行政支持

-Assist team members with scheduling Zoom meetings, managing recordings, and setting up virtual sessions.
协助团队安排 Zoom 会议、管理录音及设置线上会议。

-Prepare basic reports, forms, and assist with internal coordination.
准备基本报告和表格,并协助内部协调工作。

*Follow-up and Feedback | 跟进与反馈

-Perform follow-ups with customers to ensure satisfaction and gather feedback for improvement.
跟进客户,确保满意度,并收集反馈以便改进服务。

-Maintain good relationships and build trust with clients. 与客户维持良好关系并建立信任。

*Ad-Hoc Tasks | 临时任务

-Support the team with various duties as needed. 根据需要协助团队完成各类任务。

-Be flexible and ready to take on new responsibilities when assigned. 具备弹性,乐于接受新的任务和挑战。

Interested? Apply Now!

WhatsApp: +6018-9596008 https://wa.link/p6jfia
Send your CV to: [email protected]

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Available for an interview?

Language:

  • Mandarin (Required)

Work Location: In person