HOUSEKEEPING SUPERVISOR

No 1& 3, Jalan Pudu Lama, 50200, Kuala Lumpur, Malaysia. Tel: 603 – 20224858

JOB DESCRIPTION OF HOUSEKEEPING SUPERVISOR

1. Responsible for the smooth operation of the floor assigned.

2. Responsible for the performance of room attendants.

3. Supervise housekeeping attendants

4. Organizes and facilitates the room-making process.

5. Daily allocation of rooms and deep cleaning tasks to team members.

6. Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.

• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to Manager.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to the Maintenance/Engineering Department.
• Assist Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations, and all health and safety legislation.

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• Assist other departments wherever necessary and maintain good working relationships.
• Supervise the day-to-day cleaning of hotel public areas.
• Perform routine inspections of all public areas, service areas and storerooms.
• Schedule and supervise deep cleaning and any other projects.
• Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Assign duties and coordinate breaks for assigned staff.
• Ensure that assigned staff have reported to work and also document any late or absent

employees.

• Prepare and distribute assignment worksheets to assigned staff and review priorities.
• Assist where necessary to ensure optimum service to guests.
• Clean public areas in emergencies.
• Efficiently manage stock control and the maintenance of all equipment.
• Issue supplies/goods to staff at the beginning of a shift to control inventory.
• Report all maintenance defects and follow up with Maintenance.
• Complete work order forms for equipment maintenance or repairs and submit them to Admin desk control.
• Report all lost and found articles immediately to the Front Office.
• Responsible for checking staff’s grooming and hygiene.
• Complete all paperwork and closing duties before leaving.
• Review the status of assignments and hand over any follow-up action with an on-coming supervisor.
• Informs Management about any damage, theft or loss to hotel property.

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• Answer inquiries to maintain controls and ensure guest satisfaction.
• Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
• Provide feedback on staff performance and report disciplinary problems to Manager.
• Perform any other duties assigned by the Manager.
• Manage overall daily operations of the Linen Room.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
• Responsible for maintaining the cleanliness of the linen area.
• Oversee the loading of carts and place them accurately as requested.
• Oversee in getting filled linen carts to designated areas.
• Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged.
• Ensure that linen is properly stored and recorded.
• Ensure that the proper procedure is followed when linen needs to be discarded.
• Ensure team members adhere to all Health and Safety Regulations.
• Keep and update the Laundry/linen productivity report daily.
• Take linen that is spotted out and place it separately for re-washing or special treatments.
• Any linen that is torn is placed separately and returned to the Linen room for repair.
• Prepares the daily stock and store-related reports.
• Prepares report of monthly amenities consumption to Manager.
• Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.
• Monitor PAR levels for all housekeeping and laundry items to ensure proper levels.
• Responsible for storage of housekeeping and laundry operational stock.
• Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.
• Responsible for verifying all goods arrived as per the agreed purchase, delivery note, and agreed quantity has been received.

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• Refuse acceptance of damaged, unacceptable or incorrect items.
• Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.
• Ensure all store requisitions are signed by concerned and approved by Manager depending upon the hotel’s operations procedure.
• Ensure the quantity requested and the quantity issued always match.
• Ensure the store requisition form is signed by the person collecting the goods and correctly filed.
• Submit all invoices to the admin department.
• Records all on-loan and damaged items.
• Keeps storeroom neat and in good order.
• Do better fire and insect control.
• Maintains close coordination with other department staff.
• Adheres to the rules and regulations of the hotel and its department. Assumes duties as may be assigned by management.
• Prepare a report of amenities consumption to some departments.
• Familiar with and complies with the hotel’s mission and standards in performing maintenance activities.
• Maximise maintenance team potential with a balanced focus on operations, guest, employee, and owner satisfaction.
• Prioritise, plan, schedule assign and supervise the maintenance department staff.
• Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.
• Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt, and courteous service to hotel standards.
• Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing, etc.
• Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety, etc.
• Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records.
• Ensure that stores have adequate stocks of materials, equipment, and tools and are kept in a clean and safe environment.

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• Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms.
• Ensure the proper use and periodic maintenance of all equipment.
• Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code.
• Establish and maintain department equipment and supply inventory levels appropriate to property requirements.
• Ensure maintenance staff is wearing proper uniforms with name tags and upholds hotel grooming and hygiene standards.
• Responsible for quality service, meeting/exceeding financial goals, short and long-term planning and day-to-day operations.
• Provide training to staff on supplies, inventory, maintenance and ordering procedures.
• Attends and participates in in-service education classes, on-the-job training programs etc.
• Performs other duties as assigned and can carry out any other reasonable task set by the hotel’s management from time to time.

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Job Type: Full-time

Pay: From RM2,800.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift