Front Office Assistant/Guest Service Assistant

RM 2,300 - RM 2,500 / month

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Job Responsibilities:-

Perform all check-in and check-out guests
To provide a courteous and professional service at all service.
To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
To be constantly aware of the room situation and to strive to obtain maximum occupancy.
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
To register the guests promptly ensuring that they are provided with all necessary information.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
To ensure that the VIP, and Special Request rooms are blocked, and that all keys are in order.
To have a sound knowledge of the company’s Marketing Programmes and Promotions.
Maintain up to date and accurate guest histories.
Actively sell the hotel to guests to maximise the internal revenue of the hotel.
Be aware of all hotel services and facilities.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

Schedule:

Supplemental Pay:

Work Location: In person

Expected Start Date: 04/10/2025