Epicareer Might not Working Properly
Learn More
D

Guest Service Assistant

Salary undisclosed

Checking job availability...

Original
Simplified

Job Responsibilities:-

  • Perform all check-in and check-out guests
  • To provide a courteous and professional service at all service.
  • To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
  • To be constantly aware of the room situation and to strive to obtain maximum occupancy.
  • To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
  • To register the guests promptly ensuring that they are provided with all necessary information.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
  • To ensure that the VIP, and Special Request rooms are blocked, and that all keys are in order.
  • To have a sound knowledge of the company’s Marketing Programmes and Promotions.
  • Maintain up to date and accurate guest histories.
  • Actively sell the hotel to guests to maximise the internal revenue of the hotel.
  • Be aware of all hotel services and facilities.
  • To tabulate daily guest bills neatly and tidily and verify recurrences.

Job Type: Full-time

Work Location: In person