P
Proton Customer Relation Executive
RM 1,700 - RM 2,500 / month
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- Assist customers with service appointment scheduling, follow-ups, and reminders to ensure a smooth after-sales experience.
- Provide accurate and timely support for warranty claims, service-related inquiries, and product information.
- Coordinate customer retention programs, loyalty initiatives, and special engagement activities to strengthen brand loyalty.
- Support event planning, including test drives, service campaigns, and customer appreciation events.
- Ensure compliance with company policies, service standards, and regulatory requirements in all customer interactions.
- Assist in handling escalated customer issues professionally, working with relevant departments to provide prompt resolutions.
- Contribute to improving customer service processes, developing better communication strategies, and refining standard operating procedures (SOPs).
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Professional development
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Work Location: In person
Application Deadline: 03/14/2025