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Proton Customer Relation Executive

RM 1,700 - RM 2,500 / month

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  • Assist customers with service appointment scheduling, follow-ups, and reminders to ensure a smooth after-sales experience.
  • Provide accurate and timely support for warranty claims, service-related inquiries, and product information.
  • Coordinate customer retention programs, loyalty initiatives, and special engagement activities to strengthen brand loyalty.
  • Support event planning, including test drives, service campaigns, and customer appreciation events.
  • Ensure compliance with company policies, service standards, and regulatory requirements in all customer interactions.
  • Assist in handling escalated customer issues professionally, working with relevant departments to provide prompt resolutions.
  • Contribute to improving customer service processes, developing better communication strategies, and refining standard operating procedures (SOPs).

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

  • Additional leave
  • Professional development

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Work Location: In person

Application Deadline: 03/14/2025