
Jr Technical Support Engineer (Contract On-site Support)
RM 2,500 - RM 5,000 / month
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Job Description
- Vibrant and dynamic work environment
- Competitive salary
- Great growth potential in a fast-growing AI and Cloud industry
- Work location: 1 Utama Mall
- Employment Type: Contract for 1 year with shift rotation (Potential for renewal depending on project basis and performance)
- Project type: ANPR (Automatic Number Plate Recognition)
Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.
Thus, we are looking for an Technical Support Engineer to:
- Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
- Act as the primary escalation point for complex technical issues.
- Coordinate troubleshooting efforts and assign tasks to technical support staff.
- Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
- Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification
- Ensure compliance with SLAs, uptime requirements, and incident response times.
- Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
- Conduct training and guidance for junior technical support staff.
- Document system updates, fixes, and modifications for reference