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Jr Technical Support Engineer (Contract On-site Support)

RM 2,500 - RM 5,000 / month

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Job Description

  • Vibrant and dynamic work environment
  • Competitive salary
  • Great growth potential in a fast-growing AI and Cloud industry
  • Work location: 1 Utama Mall
  • Employment Type: Contract for 1 year with shift rotation (Potential for renewal depending on project basis and performance)
  • Project type: ANPR (Automatic Number Plate Recognition)

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for an Technical Support Engineer to:

  • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
  • Act as the primary escalation point for complex technical issues.
  • Coordinate troubleshooting efforts and assign tasks to technical support staff.
  • Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
  • Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification
  • Ensure compliance with SLAs, uptime requirements, and incident response times.
  • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
  • Conduct training and guidance for junior technical support staff.
  • Document system updates, fixes, and modifications for reference