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- Oversee daily retail operations to ensure efficiency, profitability, and compliance
- Develop and execute sales strategies to meet targets and track key performance metrics
- Ensure high customer service standards and resolve escalated issues
- Manage inventory levels, replenishment, shrinkage, and stock audits
- Coordinate with procurement and maintain availability of top-selling products
- Optimize visual merchandising to boost sales and customer experience
- Lead, train, and motivate staff; set goals and conduct performance reviews
- Foster a positive work environment and align team with business objectives
- Drive customer engagement initiatives and maintain strong client relationships
- Improve workflows and maintain accurate records of sales, inventory, and transactions
- Previous experience in related field is advantages
- Strong knowledge of sales strategies and customer engagement techniques
- Ability to manage inventory and stock replenishment on the shop floor
- Proficient in visual merchandising to optimize product displays and sales
- Excellent communication and problem-solving skills
- Leadership experience, with the ability to supervise and motivate a team
- Ability to track KPIs like sales performance, footfall, and customer satisfaction
- Strong organizational skills and attention to detail
- Ability to handle customer complaints and provide solutions promptly
- Proficient in Microsoft Office and POS systems
- Mandarin speaker is advantages
- KWSP
- SOCSO
- Medical benefits