Operation Manager

We are seeking a proactive, hands-on Operations Manager to oversee daily business operations across production, retail, events, and logistics. This role ensures efficient workflows, cost control, and high-quality output while supporting the company’s strategic goals—especially in scaling a heritage food brand with modern values. Key Responsibilities 1. Operations Management Oversee daily operations across departments (production, retail, events, logistics). Ensure all SOPs are effectively implemented, reviewed, and continuously improved. Monitor productivity, reduce operational inefficiencies, and solve workflow bottlenecks. Coordinate cross-departmental activities to ensure alignment with business goals. 2. Supply Chain & Inventory Ensure raw materials and packaging are adequately sourced and stocked. Oversee inventory control (raw materials, packaging, finished goods) and stock movement across outlets/events. Coordinate with suppliers and ensure timely delivery and quality consistency. 3. Planning & Execution Develop short- and mid-term operational plans in alignment with company goals. Assist in budgeting, cost tracking, and resource planning. Support the launch of new products, new stores, or pop-up events from an operational standpoint. 4. Performance & Reporting Monitor team performance and provide regular operational reports to management. Track KPIs related to production output, efficiency, wastage, sales support, and logistics. Implement data-driven decisions to improve results. 5. Team Leadership Supervise and guide team leaders (e.g., production head, kitchen, logistics, event support). Identify training needs and build team capacity. Support HR in workforce planning and performance evaluation. 6. Compliance & Quality Ensure compliance with food safety, Halal, and health regulations. Coordinate with QC/QA and Halal executive for audits and certifications. Enforce hygiene and safety standards in all operations. Requirements Diploma/Degree in Operations Management, Business, Food Technology, or related field. 3–5 years experience in operations (F&B, retail, manufacturing, or event industry preferred). Strong leadership and problem-solving skills. Able to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in MS Office / Google Workspace; knowledge in inventory or POS systems is a bonus. Nice to Have Familiarity with Halal / GMP / HACCP processes. Passion for cultural heritage, traditional foods, and local storytelling. Experience working with SMEs or family businesses undergoing transformation.