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Inbound Call Center Representative - Mandarin Speaker - Actively Hiring - Open to Fresh Grads
- Full Time, onsite
- Agensi Pekerjaan Hays (Malaysia) Sdn Bhd - Tun Razak Exchange
- Kuala Lumpur, Malaysia
RM 3,000 - RM 3,000 / month
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Responsibilities
- Manage customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
Requirements
- Only Malaysians
- Proficient both in English and Mandarin
- Education requirements – SPM and above ((Min ‘B’ for English and Maths if SPM holder))
- Min 1 year of Customer Service candidates in inbound call servicing field
- Good Communication skill
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Required)
Language:
- Mandarin (Required)
- English (Required)
Work Location: In person
Expected Start Date: 06/02/2025