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CUSTOMER SERVICE EXECUTIVE (LOGISTICS)

RM 3,000 - RM 3,600 / month

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Responsibilities:

  • To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business.
  • Checking rates from supplier (Carrier – freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc.).
  • Customer Service is required to prepare quotation within the same day after received confirmation from CEO.
  • Follow up with customers after quotation have been send out in order to secure the shipment.
  • Closely monitor and follow up shipment status until job complete to avoid any problem arise.
  • To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity
  • Preparing MITI cost analysis
  • Renewal of MTIB license
  • Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis.
  • Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment.
  • Check Supplier Tax Invoice and Customer Invoice before sending to Accounts Department.
  • Follow up payment from Customers and update Accounts Department accordingly.
  • Monitor the movement stock at warehouse, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor.
  • Perform any other jobs as assign by superior / management when required from time to time.

Requirements:

  • Possess at least SPM or above.
  • Minimum 3-5 years of experience in Customer Service/documentation/forwarding.
  • Solid knowledge of FCL and LCL shipping documents, customs clearance, and local transportation. Airfreight experience is a plus.
  • Efficient multitasking with good communications and time management skills.
  • The ability to perform indoor sales is an advantage.
  • Recent graduates in relevant fields are encouraged to apply.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • What is your expected salary?
  • Would you be interested in handling indoor sales?
  • When would you be available to start?

Experience:

  • similar role: 3 years (Preferred)