Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
C

Customer Support - Technical - KL Sentral

RM 4,000 - RM 4,500 / month
Checking job availability...
Original
Simplified

Job Descriptions:

  • Handling phone calls, live chats & emails.
  • Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty).
  • Validates and registers customer profiles in system.
  • Registers, handles, answers, and escalates customer complaints.
  • Provide general information about client products, technical support policies and licensing. (including websites for customer reference)
  • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
  • Effectively communicates resolution to customer issues.
  • Verifies Product ID (PID) is valid to grant support only to legal clients
  • Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Escalates issues outside of service boundaries or when resolution cannot be confirmed.

Job Requirements:

  • Minimum SPM or secondary school education qualification with at least 1 year of customer service experience.
  • Diploma or higher – fresh graduates are encouraged to apply!
  • Fluent in Mandarin (Simplified) and English (written/typing & spoken).
  • Basic knowledge of digital products.
  • Familiarity with technical support processes and tools.

Job Type: Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Ability to commute/relocate:

  • Brickfields: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person

Expected Start Date: 04/21/2025