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Reservation Supervisor

  • Full Time, onsite
  • Swiss-Garden Hotel & Residences Genting Highlands
  • Genting Highlands, Malaysia
RM 2,200 - RM 2,200 / month

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  • Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
  • Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates.
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
  • Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
  • All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
  • Ensure acceptable service levels and all statistical reports are sought and maintained.
  • Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.

Job Type: Full-time

Pay: From RM2,200.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift

Supplemental Pay:

  • Overtime pay

Work Location: In person

Expected Start Date: 05/01/2025