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Reservation Supervisor
RM 2,200 - RM 2,200 / month
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- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- Ensure acceptable service levels and all statistical reports are sought and maintained.
- Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
Job Type: Full-time
Pay: From RM2,200.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Overtime pay
Work Location: In person
Expected Start Date: 05/01/2025