
Customer Service (Normal Working Hour) Basic up to Rm4300 - KL Sentral
IMMEDIATE HIRING Job Responsibilities: Understand customer enquiries and respond via applicable channels: email, chat & calls Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner by following to processes
Job Requirement: Working Day: Monday - Friday Working Hour: 9am - 6pm Min SPM Preferred with Customer Service Experience Diploma/ Degree Fresh welcome to apply Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
Basic Salary RM4000 - RM4300
Fixed Allowance
KPI Allowance
Shift Allowance