Job description:- Operating in a 24/7 call center environment, with shifts rotating across weekends and public holidays.
- Available to work rotational shifts, including midnight shifts, weekends, and holidays.
- Handle & respond incoming calls, Live Chat, Instant Messages & emails within the stipulated time
- Assist Tour Leaders with tour information, concrete solutions & necessary support while they travel globally
- Multitasking between handling clients, working with Sales team & making arrangements with Suppliers
- Coordinating with MIKI network offices or suppliers for case follow-ups, and collaborating with clients, travel agents, and MIKI sales staff to find solutions.
- Managing complaints and inquiries in a professional, courteous, and efficient manner.
- Providing troubleshooting assistance, customer support, and emergency hotline services.
- Sending tour details via in-house system messages and emailing relevant sales teams or stakeholders.
- If necessary, sending booking confirmations to hotels via fax or email..
- Providing flexible support to other departments when required.
- Accepting tasks and projects assigned by the manager or company.
Requirement- Must be able to read & write in Mandarin & English - Role required to respond to client's call & chat in Mandarin
- Able to work 247 shifts, weekends & Public Holidays
- Min 1 year experience in Customer Service field with Diploma in any field
- SPM applicants with 3 years experience in Customer Service field
- Work experience in Travel & Hotel industry is highly preferred
- Basic computer skills including Microsoft Office applications