Supervisor

• Brewing the best coffee the world has to offer.
• Communicating clearly, concisely and accurately to ensure effective store operations.
• Being responsible for quality assurance & control of all food, beverage and service provided.
• Controlling the best maintenance of the kitchen and store with regular spot checks.
• Ensuring that the spend per head is increasing month on month & year on year without jeopardizing guest satisfaction and quality.
• Monitoring previous day sales accuracy and results. Reconciliation of all payment methods, daily cash sales, petty cash and cash float.
• Monitoring and reporting daily, weekly, monthly, quarterly and yearly sales and store results.
• Managing store supplies by monitoring outlet stock levels at par and placing orders accordingly when necessary.
• Controlling wastage management.
• Overlooking the onboarding process for new staff and training program implementation & efficiency.
• Championing a training culture within the store team to ensure succession planning, and a culture that exceeds the very best the industry has to offer.
• Contributing to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the Outlet Manager.
• Demonstrating integrity, honesty, and knowledge that promote the culture, values and mission of illy.
• Maintaining and modelling a calm demeanour during periods of high volume or unusual events; continuing to keep the store operating to expected standards and serving a positive example for the shift team.
• Developing positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
• Engaging in conversation with customers to understand customer needs and the needs of the store’s community.
• Responding to immediate store needs by utilizing external resources such as Team Member Support from HQ, Cafe Resources and Food & Beverage.
• Reviewing store environment and key business indicators to identify problems, concerns and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals.
• Implementing company programs by working directly with the shift team to execute action plans that meet operational and organisational objectives.
• Recognizing and reinforcing individual and team accomplishments through existing organizational tools and making recommendations to the Operations Manager on new and creative methods of recognition.
• Utilizing and providing direction to staff members during their shifts on the use of operational tools to achieve operational excellence.

Education & Experience:

• Minimum SPM or equivalent; diploma in Hospitality Management or related field is an added advantage.
• At least 2–3 years of experience in F&B or café operations.

Skills & Knowledge:

• Strong leadership and team management skills.
• Good understanding of café operations, including food safety, hygiene standards, and customer service.
• Familiar with POS systems and daily cash handling procedures.
• Basic knowledge of inventory control and stock ordering.
• Ability to train and motivate team members effectively.

• Meal Allowance
• Sales Incentive
• Staff Discounts
• Free Coffee
• 14 days Annual Leave