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Customer Service

Salary undisclosed

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Job Summary:The Customer Service Executive is responsible for handling customer inquiries, resolving issues, and providing excellent support to ensure customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat. Resolve customer complaints professionally and efficiently. Provide accurate product and service information to customers. Maintain customer records and update CRM systems. Assist in order processing, returns, and service requests. Work closely with internal teams to improve customer experience. Requirements: Minimum SPM/Diploma in any field. Previous experience in customer service is preferred. Strong communication and problem-solving skills. Ability to handle difficult situations with patience and professionalism. Proficiency in Microsoft Office and customer service software.