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Customer Service Representative

  • Full Time, onsite
  • Inner Peace Spa Consultancy & Academy
  • Kuala Lumpur, Malaysia
RM 1,500 - RM 1,999 / month

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The Customer Service Representative will be responsible for delivering exceptional service to clients by performing the following key duties: 1. Meet and Greet Clients: Welcome clients warmly and professionally, ensuring a positive first impression of the company. 2. Receive Reservations: Handle incoming reservations efficiently through online platforms and phone calls, ensuring accurate booking details are recorded. 3. Respond to Client Inquiries: Address and resolve client inquiries, providing timely and helpful information regarding services, availability, and policies. 4. Manage and Delegate Reservations: Effectively manage and allocate reservations to the appropriate therapists, ensuring smooth operations and customer satisfaction. 5. Monthly Sales Report: Compile and submit monthly sales reports, tracking performance and providing insights to support business decisions.