
Senior Associate, Customer Service
RM 4,500 - RM 5,500 / month
Checking job availability...
Original
Simplified
Position Summary:
You will be responsible for handling customer enquiries, feedbacks and complaints pertaining to UNIQLO products and services.
Key Responsibilities:
- Respond to inbound calls, emails and live chats from customers within the industry SLA target.
- Handled escalated customer inquiries, complaints, and complex issues, while ensuring timely resolutions and maintaining a positive customer experience.
- Proactive to keep up to date and have good understanding on UNIQLO's products, services and policies to effectively assist customers and address their needs.
- Cross functional collaboration with other departments such as E-Commerce, Store Operations, Marketing, Logistics) to resolve customers' issues and brainstorm better ideas to enhance customers' experiences.
- Compile and analyze Voice of Customer (VOC) for collaboration with other departments to implement changes.
- Utilize Customer Relationship Management (CRM) software to track and manage customer interactions, ensuring the accuracy and up-to-date records.