Epicareer Might not Working Properly
Learn More

Senior Associate, Customer Service

RM 4,500 - RM 5,500 / month

Checking job availability...

Original
Simplified

Position Summary:

You will be responsible for handling customer enquiries, feedbacks and complaints pertaining to UNIQLO products and services.

Key Responsibilities:

  • Respond to inbound calls, emails and live chats from customers within the industry SLA target.
  • Handled escalated customer inquiries, complaints, and complex issues, while ensuring timely resolutions and maintaining a positive customer experience.
  • Proactive to keep up to date and have good understanding on UNIQLO's products, services and policies to effectively assist customers and address their needs.
  • Cross functional collaboration with other departments such as E-Commerce, Store Operations, Marketing, Logistics) to resolve customers' issues and brainstorm better ideas to enhance customers' experiences.
  • Compile and analyze Voice of Customer (VOC) for collaboration with other departments to implement changes.
  • Utilize Customer Relationship Management (CRM) software to track and manage customer interactions, ensuring the accuracy and up-to-date records.