Pet Consultant

The Pet Care Consultant help create awareness with emphasis on the importance of providing proper pet care solutions and in getting the right products into the hands of the Company’s valued customers. Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a customer service & shopping experience that is a cut above the rest. Role Descriptions: • Support the day-to-day business operations of the retail store • Exhibit animal husbandry knowledge to address customers' requirements regarding the care and well-being of live animals. • Maintain and convey detailed and specialized Pet Care Product knowledge to address customers’ requirements. • Assist and advise customers on their concerns pertaining to pet care and recommend solutions such as proper usage of drugs, health supplement and pet care supplies based on indications and needs • Execute selling strategies to complete sales of products and services to the satisfaction of customers. • Manage customer loyalty and retention programs to foster long-term relationships with customers • Manage receipt and storage of merchandise, and monitor stocktaking policies and procedures for continual improvements • Manage policies and practices regarding the care and maintenance of animal habitats in compliance to AVS guidelines • Support and assist in ad-hoc / periodic stock-take and/or stock-count exercise when required • Ensure the well-being of pets at retail store and be a technical mentor specialist to other team members to improve knowledge on animal husbandry to address customers' requirements • Adhere to all the retail SOP, company’s policies, processes and procedures • Monitor and manage after-sales service, customer exchanges, returns and refund with respective departments or suppliers • Receive and check stocks including live animals with proper documentation • Feedback to Area Supervisor on customer needs or operations matters • Practice professionalism and acting in the best interests of the company, in all aspects • Any other duties / tasks / projects as assigned related to your role Role Requirements • Diploma/Degree in Vet or Nutrition related. • Good customer service, communication and presentation skills • Able to commit to retail hours. 6 days work week, including weekends and public holidays General Target Incentives Pay up to $310 Gamification Incentive for top stores of up to $160 Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc.