Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Customer Service Manager

RM 6,000 - RM 8,000 / month
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Leadership & Team Development

  • Lead, mentor, and develop the customer service team to ensure high performance and service excellence.
  • Foster a customer-centric culture and establish clear service standards.
  • Provide training and coaching to enhance technical knowledge and service capabilities.

Customer Experience & Service Operations

  • Oversee all customer interactions across various channels, ensuring efficient and professional service delivery.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement.
  • Develop and implement strategies to enhance the overall customer experience.

Process Improvement & Performance Management

  • Define and track key performance indicators (KPIs) to measure and improve service efficiency and customer satisfaction.
  • Identify and implement process improvements to optimize service response times and issue resolution.
  • Collaborate with cross-functional teams, including sales, product, and operations, to drive service excellence.

Problem Resolution & Escalation Management

  • Handle escalated customer issues, ensuring timely and effective resolutions.
  • Develop action plans to minimize recurring service challenges.
  • Act as the key liaison between customers and internal teams to address complex service needs.
  • Bachelor's Degree in IT, Business Management, or related field.
  • 3-5 years in customer service with at least 2 years in a leadership role.
  • Experience with POS systems and related technologies is preferred.
  • Proficiency in Excel and CRM Software (Hubspot).
  • Fluent in Mandarin (both written and spoken) to communicate with a diverse customer base.
  • Proven leadership skills with a focus on team-building, coaching, and driving results.
  • Excellent communication and problem solving skills.
  • EPF/SOCSO
  • Annual Leave
  • Medical Leave
  • 13th month bonus (AWS)
  • Performance-based promotions and increment
  • Close guidance & opportunities for learning and development
  • Clear career growth path for long term success
  • Exciting & impactful projects
  • Healthy & dynamic work culture
  • Training provided