
E-COMMERCE SALES ASSISTANT
RM 2,000 - RM 2,499 / month
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Company : Juta Hiqmah Group Position: e-Commerce Sales Assistant Salary: RM2,000- RM3,0000 Working Days: Monday - Friday ( 9.00 AM - 6.00 PM ) Location: Taman Danau Kota, 53300 Kuala Lumpur Malaysia Website : https://telekunghiqmah.com/about-us/ Key Responsibilities: Product Management (Online Focus): • Creating and maintaining accurate and engaging product listings specifically on e-commerce platforms (e.g., Tik Tok Shop, Shopee, Lazada). • Ensuring product images, descriptions, and content are high-quality, up-to-date, and optimized for online sales. • Verifying that online product listings have accurate and high-quality images, graphics, and content. E-commerce Customer Service (Primary Online Contact): • Assisting customers with inquiries and resolving issues directly related to their online purchases and experience on the e-commerce platforms. • Providing prompt and helpful support to online customers. • Responding to customer inquiries via email, phone, or chat specifically related to online orders. • Handle complaints, refund items, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry related to online purchases. • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand in the context of online availability and features. • To arrange COD order from dropship to online customers. • To handle walk-in customers related to online inquiries or order pickups. E-commerce Sales Support & Analysis (Online Specific): • Analysing e-commerce sales data to identify trends and opportunities for online growth. • Developing and implementing strategies to increase online sales and conversions. • Working with the warehouse team to ensure smooth order fulfilment and logistics for online orders. To check stock availability, arrange collection / monitor locate products delivery and liaise with logistics company if necessary for online shipments. • Develop collaborative, positive working relationships and share product knowledge with dropship for online sales and fulfilment. E-commerce Administrative Tasks: • Maintaining inventory and stock levels relevant to online sales channels. • Running daily and weekly reports to support online trading decisions. • Completing stock movements and ad hoc trading tasks related to online inventory. Digital Marketing Support (E-commerce Focus): • Assisting with online digital marketing campaigns and social media efforts related to driving traffic and sales to the e-commerce platforms. • Analysing past online sales, identifying trends, determining fast and slow-moving online inventory, and identifying sources for converting & non-converting online traffic. E-commerce Platform Management: • Administering and managing the backend of e-commerce platforms (e.g., seller portals). • Ensuring website/platform content is up-to-date and accurate. • Managing promotions and discounts on the e-commerce platforms. Requirements: • Minimum Diploma or Bachelor’s degree in Business, Marketing, Analytics, or a related field. Equivalent practical experience will also be considered. • Experience with eCommerce platforms and social media updates • Strong multitasking and decision-making skills. • Analytical and communication skills. Able to communicate concisely our company policies to client. • Detail-oriented, especially with numbers. • 1-2 years of eCommerce or marketing experience (preferred).