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Telecaller

RM 2,000 - RM 5,000 / month

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Outbound/Inbound Calling:

  • Make outbound calls to potential/existing customers to promote products/services.
  • Handle inbound inquiries, provide information, and resolve customer concerns professionally.
  • Maintain a high call volume while ensuring quality interactions.

Customer Engagement & Sales Support:

  • Build rapport with customers, understand their needs, and recommend suitable solutions.
  • Follow scripts and sales strategies to achieve daily/weekly targets.
  • Update customer responses and feedback in the CRM system accurately.

Performance & Responsibility:

  • Meet or exceed sales/call targets with a positive and determined attitude.
  • Maintain call records, generate reports, and share updates with the team lead.
  • Adhere to company policies, data privacy norms, and call etiquette
  • Excellent Communication Skills: Fluent in [Hindi / English / regional language] with a clear and pleasant voice. Ability to engage customers effectively and handle objections professionally.
  • Energetic & Customer-Focused: Must be fresh, enthusiastic, and proactive in making outbound calls. Strong persuasion skills to promote products/services and achieve sales targets.
  • Responsible & Reliable: Maintain accurate call records, follow scripts/guidelines, and report daily performance. Should be punctual, disciplined, and able to work under targets.

Performance-Based Rewards

  • Attractive base salary + uncapped commission structure
  • Monthly incentives for top performers
  • Quarterly bonuses for consistent target achievers

Growth-Oriented Environment

  • Regular skill development workshops (communication/sales techniques)
  • Clear promotion path to Team Lead/Senior Telecaller roles
  • Sponsorship for relevant certification courses

Special Perks:

  • Modern ergonomic workstations
  • Transportation allowance for late shifts
  • "Employee of the Month" recognition program