
Customer Support Representative (Chinese)
RM 4,000 - RM 4,500 / month
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Simplified
- Handling phone calls, live chats & emails.
- Identifies customer requirements and routes them to the correct technical specialist (based on product specialty).
- Validates and registers customer profiles in system.
- Registers, handles, answers, and escalates customer complaints.
- Provide general information about client products, technical support policies and licensing. (including websites for customer reference)
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Effectively communicates resolution to customer issues.
- Verifies Product ID (PID) is valid to grant support only to legal clients
- Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Escalates issues outside of service boundaries or when resolution cannot be confirmed.
Required language(s): Simplified Mandarin & English Position Title: Customer Service Representative Work Location: Nu Towers, KL Sentral, Kuala Lumpur Working Timings: Mon to Fri (9 AM to 6 PM inclusive of 1 hour break) Date of joining: 21st April
General working hours on Monday to Friday only.
Early joining.
Only 1 round of online interview with Ops Manager
Medical and EPF will be provided.
OT will be provided.
Training will be provided on product specifications.