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Customer Support Representative (Chinese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / month

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  • Handling phone calls, live chats & emails.
  • Identifies customer requirements and routes them to the correct technical specialist (based on product specialty).
  • Validates and registers customer profiles in system.
  • Registers, handles, answers, and escalates customer complaints.
  • Provide general information about client products, technical support policies and licensing. (including websites for customer reference)
  • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
  • Effectively communicates resolution to customer issues.
  • Verifies Product ID (PID) is valid to grant support only to legal clients
  • Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Escalates issues outside of service boundaries or when resolution cannot be confirmed.

Required language(s): Simplified Mandarin & English

Position Title: Customer Service Representative

Work Location: Nu Towers, KL Sentral, Kuala Lumpur

Working Timings: Mon to Fri (9 AM to 6 PM inclusive of 1 hour break)

Date of joining: 21st April

  • Minimum SPM or secondary school education qualification with at least 1 year of customer service experience.
  • Diploma or higher – fresh graduates are encouraged to apply!
  • Fluent in Mandarin (Simplified) and English (written/typing & spoken).

General working hours on Monday to Friday only.

Early joining.

Only 1 round of online interview with Ops Manager

Medical and EPF will be provided.

OT will be provided.

Training will be provided on product specifications.