Strategy & Planning- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system application performance.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new projects and new hardware Installations.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
- Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executable and respond to crises in accordance with business continuity and disaster recovery plans.
Acquisition & Deployment- Conduct research on computer products in support of hardware and system procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
- Recommend, schedule, and perform hardware, system and peripheral equipment improvements, upgrades, and repairs.
Operational Management- Work with end-users to identify and deliver required service levels.
- Liaise with, and provide training and support to, end users and staff on computer operation and system.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware & software, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation hardware, software and networking software products.
- Perform on-site analysis, diagnosis, and resolution of complex hardware and system problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Receive and respond to incoming calls, pages, and/or e-mails regarding hardware and system problems.
- Monitor and test performance of hardware and system performance statistics and reports.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- If necessary, liaise with third-party support and IT equipment vendors.
- Work closely with Technical Team.
Formal Education & Certification- College diploma or university degree in the field of computer science and/or 1 year equivalent work experience.
Knowledge & Experience- Technical knowledge of network and ICT hardware, Microsoft windows platform and LINUX background.
- Hands-on hardware troubleshooting experience.
- Working technical knowledge of current network, operating systems, and basic hardware and software
- Ability to operate tools, components, and peripheral accessories.
- Ability to conduct research into ICT hardware and software issues and products as required.
Personal Attributes
