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Customer Services Executive (Social Media)

RM 2,500 - RM 3,400 / month

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  • Handle customer inquiries promptly via call, live chat, and email, providing accurate information and prompt assistance.
  • Engage with customers, creating a positive interaction with empathy and professionalism.
  • Address customer complaints with effective conflict resolution and a customer-centric approach.
  • Collaborate with the team in implementing automated live chat systems, contributing insights and feedback to improve customer interaction.
  • Stay informed on the latest industry trends and company offerings to provide up-to-date information to customers.
  • Contribute to team efforts in reaching targets and improving overall service quality.
  • The position requires working in shifts, primarily morning or afternoon.
  • Overtime is necessary and will be compensated with an allowance, based on prevailing rates.
  • Excellent communication skills in both English and Bahasa Malaysia.
  • Prior experience in the banking industry, with a strong background in customer service.
  • Ability to handle high-stress situations calmly and efficiently.
  • Strong problem-solving skills.
  • Ability to empathize with and prioritize customer needs.
  • Comfortable with technology, with a willingness to learn and adapt to new systems.
  • Team player with a positive attitude and commitment to providing quality service.
  • Medical and hospitalization
  • Training Provided
  • OT & Shift Allowances
  • EPF/SOCSO
  • Annual Leave