
Customer Services Executive (Social Media)
RM 2,500 - RM 3,400 / month
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- Handle customer inquiries promptly via call, live chat, and email, providing accurate information and prompt assistance.
- Engage with customers, creating a positive interaction with empathy and professionalism.
- Address customer complaints with effective conflict resolution and a customer-centric approach.
- Collaborate with the team in implementing automated live chat systems, contributing insights and feedback to improve customer interaction.
- Stay informed on the latest industry trends and company offerings to provide up-to-date information to customers.
- Contribute to team efforts in reaching targets and improving overall service quality.
- The position requires working in shifts, primarily morning or afternoon.
- Overtime is necessary and will be compensated with an allowance, based on prevailing rates.
- Excellent communication skills in both English and Bahasa Malaysia.
- Prior experience in the banking industry, with a strong background in customer service.
- Ability to handle high-stress situations calmly and efficiently.
- Strong problem-solving skills.
- Ability to empathize with and prioritize customer needs.
- Comfortable with technology, with a willingness to learn and adapt to new systems.
- Team player with a positive attitude and commitment to providing quality service.
- Medical and hospitalization
- Training Provided
- OT & Shift Allowances
- EPF/SOCSO
- Annual Leave