
ELECTRONICS TECHNICIAN | SENAI
RM 10,000 - RM 12,999 / month
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Key Responsibilities: • Respond promptly to customer complaints and sales support needs, ensuring satisfaction through team collaboration. • Investigate technical issues reported by customers via email and propose preventive solutions. • Conduct regular quality visits to major clients, gather after-sales feedback, and coordinate with internal teams to suggest product improvements. • Prepare technical support materials, including documents, videos, inspection reports, and English manuals. • Analyze after-sales fault data and provide insights to the quality department for continuous improvement.