Epicareer Might not Working Properly
Learn More

ELECTRONICS TECHNICIAN | TAMAN PERNIAGAAN SETIA

RM 8,000 - RM 9,999 / month

Checking job availability...

Original
Simplified
Responsibility: Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction. Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly. Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization. Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers. Classification and analysis of the fault data of after-sale maintenance work and provides guiding data for the company’s quality department to improve quality.