
Customer Service representative-Simplified Mandarin
RM 4,000 - RM 4,999 / month
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Original
Simplified
Job Description: Handling phone calls, live chats & emails. Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty). Validates and registers customer profiles in system. Registers, handles, answers, and escalates customer complaints. Provide general information about client products, technical support policies and licensing. (including websites for customer reference) Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. Effectively communicates resolution to customer issues. Verifies Product ID (PID) is valid to grant support only to legal clients Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes. Escalates issues outside of service boundaries or when resolution cannot be confirmed. Qualification: Minimum SPM or secondary school education qualification with at least 1 year of customer service experience. Diploma or higher – fresh graduates are encouraged to apply! Fluent in Mandarin (Simplified) and English (written/typing & spoken). Basic knowledge of digital products. Familiarity with technical support processes and tools.